These Terms and Conditions apply to the website laautopulse.com and to the services of AutoPulse Inc., doing business as LA Auto Pulse (“LA Auto Pulse”, “we”, “us”), Los Angeles, California, United States.
1. Acceptance of Terms
By using our website or booking our services, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.
2. Eligibility
Our services are for people aged 18 or older. By booking a service or giving us your personal information, you confirm that you are at least 18 years old.
3. Services Provided
LA Auto Pulse provides mobile car battery replacement. The price includes the battery and its installation at your location. We do not ship products. Service is available in Los Angeles County and nearby areas, subject to availability. You can check whether we serve your ZIP code on our booking page.
4. Prices and Payment
The price shown when you book includes the battery and installation. Payments are processed securely by our payment provider, Stripe. We accept credit and debit cards, Apple Pay and Google Pay.
- Deposit: to confirm a booking, you pay a deposit when you book. The amount is shown at checkout and is deducted from the total price.
- Saved card and remaining balance: when you pay the deposit, your card is saved securely with Stripe. By booking, you authorize us to charge that card for the remaining balance shown at checkout once the service is completed, together with any additional charges you approve on site (see section 6).
- If that charge does not go through, we will send you a link to pay with another card, or you may pay by another method we accept.
- We never see or store your full card number. We keep only the card brand and its last four digits, so we can tell you which card will be charged.
5. Booking, Rescheduling and Cancellation
- Your booking: a booking is confirmed once the deposit is paid, and the confirmation is shown on screen.
- Cancellation by you: you may cancel at any time. The deposit is not refunded, and the remaining balance is not charged.
- Rescheduling: you may ask to reschedule by phone. Approval depends on availability and is not guaranteed.
- Cancellation by us: if we cancel your appointment, or cannot perform the service for a reason on our side, we will offer you a new time or refund your deposit.
- Arrival times: we aim to arrive within your booked time. Arrival can depend on traffic, technician availability and booking volume.
6. Service Limitations and Additional Charges
We may decline, reschedule or charge more for a service if:
- the vehicle details you gave us are incorrect,
- the vehicle cannot be reached or is not safe to work on, or
- your vehicle needs a different battery than the one you booked.
Battery upgrades, a different battery or a second visit may cost more. We will tell you the price first, and we charge it only with your approval.
7. Limitation of Liability
To the fullest extent permitted by law, LA Auto Pulse is not responsible for:
- damage to your vehicle that was not caused by our installation,
- battery performance problems, which are covered by the manufacturer's warranty (section 8),
- a wrong battery fit caused by incorrect vehicle information you gave us,
- missed or delayed appointments caused by things outside our control, or
- settings lost from your vehicle's systems when the battery is changed, such as radio presets or clock settings.
Nothing in these Terms limits any right you have under California law that cannot be limited by agreement.
8. Warranties
Each battery we install comes with the manufacturer's warranty, usually 2 or 3 years depending on the battery. Ask us for the warranty terms of your battery before or after your service. We do not offer a separate warranty on the installation service.
9. Accounts and Your Information
You can book as a guest or create an account. We use the information you enter in our booking forms, including steps you start but do not finish, to provide and improve our services and to follow up on your booking by email. You can unsubscribe from promotional emails at any time. Text messages are covered in section 10. We do not sell your personal information. Our Privacy Policy explains how we collect and use your information.
10. SMS Text Messages
When you book online, you agree to receive text messages from LA Auto Pulse at the mobile number you give us. We text you only about your booking: appointment confirmations, reminders, technician arrival updates and payment notices. We do not send marketing or promotional text messages.
- Our technicians rely on these messages to confirm and reach your appointment, so agreeing to them is required to book online. If you prefer not to receive text messages, call us at (747) 400-9555 to book by phone instead. Consent to receive text messages is not a condition of purchase.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to stop receiving messages. After you reply STOP, we will contact you about your booking by phone or email instead.
- Reply HELP for help, or contact us at (747) 400-9555 or Laautopulse@gmail.com.
- Mobile carriers are not liable for delayed or undelivered messages.
11. Third-Party Services
We use trusted third-party providers to run our services, such as Stripe for payments and Google Maps for address search. We are not responsible for outages or errors caused by these providers.
12. Intellectual Property
All content on this website, including text, graphics, logos and service information, is owned by or licensed to AutoPulse Inc. and may not be copied or used without our written permission.
13. Governing Law
These Terms are governed by the laws of the State of California. Subject to section 14, any legal action must be brought in the courts of Los Angeles County, California.
14. Binding Arbitration and Class Action Waiver
You and LA Auto Pulse agree to resolve any dispute through binding individual arbitration instead of in court, and you waive the right to a jury trial and to take part in a class action. This applies to all claims, including those about privacy, our services, warranties and messages we send you. Either of us may still bring an individual claim in small claims court if it qualifies.
15. Changes to These Terms
We may update these Terms from time to time. The current version is always available at laautopulse.com/terms, with the date it was last updated. If you keep using our website or services after a change, you accept the updated Terms.
16. Contact Us
Questions about these Terms? Call us at (747) 400-9555 or email Laautopulse@gmail.com.